Business Text Messaging Statistics You Need to Know
thetwilightfansite.net It’s 1995. A brand new firm named eBay simply launched, together with a brand new media format known as a DVD. The common American person sends about 0.4 texts…Read more »
7 Mistakes You’re Making in Customer Service
thetwilightfansite.net We hate to interrupt it to you, however the buyer expertise is getting worse. Okay, possibly you already knew that. With staffing shortages, provide chain disasters, inflation, and a…Read more »
Are You Tracking these 10 Help Desk Metrics?
thetwilightfansite.net Metrics are the lifeblood of assist desks and make contact with facilities. Most assist desk leaders are utilizing quite a lot of metrics to measure their workforce’s efficiency, however…Read more »
How to Deal with Angry Customers
thetwilightfansite.net The worst a part of customer support? Dealing with offended clients. It’s hands-down probably the most traumatic, uncomfortable a part of the job. But it might additionally make the…Read more »
Collecting Feedback From Customers: A Step-By-Step Guide
thetwilightfansite.net Ugh, surveys… Right? You speak to prospects; your assist staff talks to prospects. You really feel like you’ve a reasonably good thought of what’s working, what’s not, and what…Read more »
Customer Journey Mapping 101—With Examples!
thetwilightfansite.net Do you understand what your buyer journey seems like? (Hint: It’s not so simple as it was once!) Back earlier than the ubiquity of on-line purchasing (we prefer to…Read more »