Your Data’s New Best Friend

👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq serving to to boost our Quiq product with information…Lots and many information.

On behalf of the workforce at Quiq, I’m proud to introduce you to our newest product providing, Quiq Insights!

In this weblog publish, I’ll share with you what Quiq Insights is, why we constructed it, and what units it other than different analytical choices.

What is Quiq Insights?

Quiq Insights is an information analytics software that gives a robust lens to view your buyer interactions, journeys, and extra. With Quiq Insights, you’ll be able to analyze and optimize each side of your buyer journey, from conversational AI effectiveness to agent efficiency. Quiq Insights equips you with the info wanted to confidently determine tendencies and patterns so as to enhance the services you provide.

Bot Insights

Conversational designers rejoice, your prayers have been answered. With Bot Insights, each utilization and pure language understanding (NLU) learnings are built-in immediately inside our bot designer. You’ll have the ability to confirm your bot is doing the proper factor and if not determine any ache factors. You’ll be higher enabled to confidently make modifications and measure enhancements. Bot Insights will empower conversational designers to ship first-class customer support by conversational AI.

Here are among the greatest components:

• See dialog utilization and movement proper from the designer:

• Visualize flows between behaviors and measure abandonment and drop-off:

• “Drill” into dialog transcripts from both utilization connectors or utilization flows:

• Iterate and enhance in your Natural Language Understanding (NLU) fashions:

Funnel Insights

Let’s put the “enjoyable” in funnels! A funnel is a visualization of a sequence of steps in a enterprise course of. The form of a funnel can rapidly convey the well being of that course of and determine any inefficiencies. Have you ever needed to measure the results of an outbound marketing campaign? What about figuring out poor survey responses? Or perhaps achieve a greater understanding of the decision fee to your conversational AI? Well look no additional, with our funnel designer you’ll be able to create customized funnels for each easy and complicated situations.

Here are the highlights:

• Use our predefined funnel templates to get the ball rolling:

• Review drop-off between steps and drill into dialog transcriptions:

• Powerful filtering and segmentation by platform, contact level, and even customized subject worth

• Build steps from our catalog of 30+ system occasions
• Even incorporate your personal information with customized occasions for issues like “order created” or “appointment booked”

Why Quiq Insights?

We perceive that making knowledgeable enterprise choices requires data-driven insights. However, not each firm has a workforce of information scientists and programmers to assist them analyze their buyer interplay information. That’s why we constructed Quiq Insights, instruments designed to be simple to make use of for enterprise customers who have to rapidly and simply analyze their information. With Quiq Insights, you’ll by no means must fly blind once more.

The Journey

Quiq Insights was created with a mission to optimize conversational AI and speak to heart efficiency with built-in and easy-to-use information analytics. We perceive that the purpose of delivering a extra environment friendly contact heart whereas nonetheless offering world-class customer support is completed partially with higher insights. We really feel like Quiq Insights may help accomplish that purpose. Plus, that is simply the beginning!

Learn extra about Quiq Insights right here!